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Contact Information
- Mohammed Nagib Axis, First New Cairo, Cairo Governorate
- info@makkook.ai
- +20 115 077 7726
AI-Powered Conversational Intelligence
Turn every conversation into strategy.
Your voice channels aren’t just support lines — they’re untapped intelligence. Makkook’s AI-powered Conversational Intelligence transforms calls and chats into real-time performance boosters, coaching tools, and strategic insights.
1-AI-Powered QA
- 100% call coverage, zero manual burnout.
→ Automate quality assurance across all calls with performance pattern detection and compliance monitoring — cutting QA costs by 85%.
2-Speech Analytics
- Understand tone, intent, and impact — instantly.
→ Analyze sentiment, keywords, and escalation triggers in real time. Go deeper than transcripts.
3-Real-Time Agent Coaching
- Coach while they talk.
→ Deliver on-screen guidance during live calls to improve tone, response quality, and resolution rate.
4-KPI Tracking & Alerts
- See what matters — when it matters.
→ Track key metrics like resolution rate, upsells, and script adherence. Auto-flag risk calls or standout performance.
5-Seamless Contact Center Integration
- No rip-and-replace needed.
→ Compatible with platforms like Genesys, Twilio, Avaya, and your CRM tools.
Proven Results
- 100x call insight coverage
- 85% QA cost reduction
- 75% drop in manual monitoring
- Boosted satisfaction, compliance, and agent performance
Market Insight
- Contact centers using AI voice analytics resolve issues 32% faster and increase CSAT by 21% (Gartner, 2024).
- Yet only 12% of companies analyze more than 5% of their calls. Makkook helps you reach 100%.
Ready to Elevate Your Voice Intelligence?
Your calls are already happening — let’s turn them into competitive advantage.